In this study the case of Roaring Dragon Hotel was analyzed and two basic problems were identified, they are: Lack of vision, Lack of proper communication among the HI team and the employees of RDH. Due to this reason once a very popular hotel, lost its reputation completely. It is recommended that HI team must analyze the problem areas and develop a vision regarding their strategies and effect of such policies in future. It would also be advisable that the Guanxi culture should be retained and good relationship should be maintained with the employees and the stakeholders of the hotel.
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